Kraft Foods: Unbelievable .... cannot believe your company...
A Kraft Foods customer review by GetHuman user GetHuman-186942 from November 18th, 2017
Background on GetHuman-186942's case
GetHuman: GetHuman-186942 - can you tell our other Kraft Foods customers when your case took place?
GetHuman-186942: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Kraft Foods, and if so, how?
GetHuman: And which of these common Kraft Foods customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-186942 a list of common Kraft Foods problems)
GetHuman-186942: "Complaint" was why I was trying to call.
GetHuman-186942's review of Kraft Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Kraft Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-186942: Unbelievable .... cannot believe your company doesn't even know if MSG is in their mac and cheese ... Will never buy any kraft products again and will tell other friends not to buy it either..
GetHuman: Let's quantify your experience contacting Kraft Foods. On a scale of 1 to 5, how easy is it go get help on a Kraft Foods problem?
GetHuman-186942: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-186942: I'd give them a three out of five on communication.
GetHuman: And what about Kraft Foods's ability to quickly and effectively address your problem?
GetHuman-186942: For that I would say two out of five.
GetHuman: And finally- any advice for other Kraft Foods customers?
GetHuman-186942: Call them early in the day or late. Don't forget any personal or account information you might need for Kraft Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-186942 taken from his Kraft Foods customer service problem that occurred on November 15th, 2017.