Kroger: Asked about the change in day to Wednesday for...
A Kroger customer review by GetHuman user ~hrrumph from November 25th, 2017
Background on ~hrrumph's case
GetHuman: ~hrrumph - can you tell our other Kroger customers when your case took place?
~hrrumph: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~hrrumph a list of common Kroger problems)
~hrrumph: "Complaint" was why I was trying to call.
~hrrumph's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hrrumph: Asked about the change in day to Wednesday for the ad. Told it 'was a corporate decision'. Other stores in area start ads on Sunday and Monday. Shopping list is made and shopping completed each week before Kroger ad shows up. I will continue shopping other stores that actually keep the CUSTOMER in mind when making 'corporate' decisions.
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~hrrumph: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hrrumph: I'd give them a five out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~hrrumph: For that I would say three out of five.
GetHuman: And finally- any advice for other Kroger customers?
~hrrumph: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hrrumph taken from his Kroger customer service problem that occurred on November 17th, 2017.