Kroger: It was nice to get a customer service rep. that...
A Kroger customer review by GetHuman user ~k.olvey@yahoo.com from November 25th, 2017
Background on ~k.olvey@yahoo.com's case
GetHuman: ~k.olvey@yahoo.com - can you tell our other Kroger customers when your case took place?
~k.olvey@yahoo.com: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Kroger, and if so, how?
GetHuman: And which of these common Kroger customer issues best describes the reason you wanted to talk to them?
(Shows ~k.olvey@yahoo.com a list of common Kroger problems)
~k.olvey@yahoo.com: "Warranty claim" was why I was trying to call.
~k.olvey@yahoo.com's review of Kroger customer service
GetHuman: So how would you sum up your experience for GetHuman's Kroger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k.olvey@yahoo.com: It was nice to get a customer service rep. that was able to correct my problem. when I called bout another issue in november the customer service rep. hung up on me because she didn't want to help me . These were two different issues I needed help with
GetHuman: Let's quantify your experience contacting Kroger. On a scale of 1 to 5, how easy is it go get help on a Kroger problem?
~k.olvey@yahoo.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k.olvey@yahoo.com: I'd give them a one out of five on communication.
GetHuman: And what about Kroger's ability to quickly and effectively address your problem?
~k.olvey@yahoo.com: For that I would say five out of five.
GetHuman: And finally- any advice for other Kroger customers?
~k.olvey@yahoo.com: Call them early in the day or late. Don't forget any personal or account information you might need for Kroger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k.olvey@yahoo.com taken from his Kroger customer service problem that occurred on November 19th, 2017.