Issue with Kum & Go
A Kum & Go customer review by GetHuman user GetHuman54739 from December 8th, 2017
Background on GetHuman54739's case
GetHuman: GetHuman54739 - can you tell our other Kum & Go customers when your case took place?
GetHuman54739: Yes. It was afternoon, on December 4th.
GetHuman: Did you reach out to Kum & Go, and if so, how?
GetHuman: And which of these common Kum & Go customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman54739 a list of common Kum & Go problems)
GetHuman54739: "None of those really matches why I wanted to call Kum & Go that day." was why I was trying to call.
GetHuman54739's review of Kum & Go customer service
GetHuman: So how would you sum up your experience for GetHuman's Kum & Go customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman54739: Issue with Kum & Go
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman54739: My relia card has a hold on it because i pushed the credit button instead of debit. And now i cant buy my insulin. I dont have ** hrs. I can die without my medicine. This is life or death .the hold on my account must be removed in order for me to pay for my insulin. You can contact me or change the payment .But something must be done today.
GetHuman: Let's quantify your experience contacting Kum & Go. On a scale of 1 to 5, how easy is it go get help on a Kum & Go problem?
GetHuman54739: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman54739: I'd give them a five out of five on communication.
GetHuman: And what about Kum & Go's ability to quickly and effectively address your problem?
GetHuman54739: For that I would say two out of five.
GetHuman: And finally- any advice for other Kum & Go customers?
GetHuman54739: Call them early in the day or late. Don't forget any personal or account information you might need for Kum & Go to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman54739 taken from his Kum & Go customer service problem that occurred on December 4th, 2017.
Kum & Go
4.10 of 5 stars | 57 reviews
GetHuman54739's Kum & Go Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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