Kwikset: very poor customer service no follow through no...
A Kwikset customer review by GetHuman user ~larrya from November 27th, 2017
Background on ~larrya's case
GetHuman: ~larrya - can you tell our other Kwikset customers when your case took place?
~larrya: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Kwikset, and if so, how?
GetHuman: And which of these common Kwikset customer issues best describes the reason you wanted to talk to them?
(Shows ~larrya a list of common Kwikset problems)
~larrya: "Change order" was why I was trying to call.
~larrya's review of Kwikset customer service
GetHuman: So how would you sum up your experience for GetHuman's Kwikset customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larrya: very poor customer service no follow through no call back when they say leave your number you will be called back left number * times no call back. I don't think they care or read customer evaluations. I now have three separate case numbers for all the good they do me.
GetHuman: Let's quantify your experience contacting Kwikset. On a scale of 1 to 5, how easy is it go get help on a Kwikset problem?
~larrya: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larrya: I'd give them a three out of five on communication.
GetHuman: And what about Kwikset's ability to quickly and effectively address your problem?
~larrya: For that I would say one out of five.
GetHuman: And finally- any advice for other Kwikset customers?
~larrya: Call them early in the day or late. Don't forget any personal or account information you might need for Kwikset to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larrya taken from his Kwikset customer service problem that occurred on November 21st, 2017.