L'Oreal: I am disappointed with the purchase I made at S...
A L'Oreal customer review by GetHuman user ~Geechiegirl from November 13th, 2017
Background on ~Geechiegirl's case
GetHuman: ~Geechiegirl - can you tell our other L'Oreal customers when your case took place?
~Geechiegirl: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to L'Oreal, and if so, how?
GetHuman: And which of these common L'Oreal customer issues best describes the reason you wanted to talk to them?
(Shows ~Geechiegirl a list of common L'Oreal problems)
~Geechiegirl: "Complaint" was why I was trying to call.
~Geechiegirl's review of L'Oreal customer service
GetHuman: So how would you sum up your experience for GetHuman's L'Oreal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Geechiegirl: I am disappointed with the purchase I made at Sally's Beauty Company store * ****, the represenative misinformed me of the product usage which resulted in my hair remaining dark brown. I asked for a refund but she stated that I would have to contact L'oreal for a refund of my $*.**. As a loyal customer purchasing goods and not receiving the service rendered why should I be penalize for the product not working.
GetHuman: Let's quantify your experience contacting L'Oreal. On a scale of 1 to 5, how easy is it go get help on a L'Oreal problem?
~Geechiegirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Geechiegirl: I'd give them a five out of five on communication.
GetHuman: And what about L'Oreal's ability to quickly and effectively address your problem?
~Geechiegirl: For that I would say one out of five.
GetHuman: And finally- any advice for other L'Oreal customers?
~Geechiegirl: Call them early in the day or late. Don't forget any personal or account information you might need for L'Oreal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Geechiegirl taken from his L'Oreal customer service problem that occurred on November 11th, 2017.