L'Oreal: I dialed the * shown-then was given another * t...
A L'Oreal customer review by GetHuman user GetHuman-135971 from November 16th, 2017
Background on GetHuman-135971's case
GetHuman: GetHuman-135971 - can you tell our other L'Oreal customers when your case took place?
GetHuman-135971: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to L'Oreal, and if so, how?
GetHuman: And which of these common L'Oreal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135971 a list of common L'Oreal problems)
GetHuman-135971: "Change order" was why I was trying to call.
GetHuman-135971's review of L'Oreal customer service
GetHuman: So how would you sum up your experience for GetHuman's L'Oreal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135971: I dialed the * shown-then was given another * to call-then only waited less than a min.:) the product I called about Visual Lift was not even half gone when it stopped working-I was just offered a ** buck coupon-and not the full cost-I excepted but was not pleased at all,I am not sure if it is up to the person who answered or Co. policy-I only use L'Oreal and I will continue to do so-as L'Oreal is a great product for me ! Sincerely E.Pope
GetHuman: Let's quantify your experience contacting L'Oreal. On a scale of 1 to 5, how easy is it go get help on a L'Oreal problem?
GetHuman-135971: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135971: I'd give them a five out of five on communication.
GetHuman: And what about L'Oreal's ability to quickly and effectively address your problem?
GetHuman-135971: For that I would say five out of five.
GetHuman: And finally- any advice for other L'Oreal customers?
GetHuman-135971: Call them early in the day or late. Don't forget any personal or account information you might need for L'Oreal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135971 taken from his L'Oreal customer service problem that occurred on November 13th, 2017.