L'Oreal: I have been on the phone since * am, and still...
A L'Oreal customer review by GetHuman user ~gracie1 from November 27th, 2017
Background on ~gracie1's case
GetHuman: ~gracie1 - can you tell our other L'Oreal customers when your case took place?
~gracie1: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to L'Oreal, and if so, how?
GetHuman: And which of these common L'Oreal customer issues best describes the reason you wanted to talk to them?
(Shows ~gracie1 a list of common L'Oreal problems)
~gracie1: "Overcharge/Strange charge" was why I was trying to call.
~gracie1's review of L'Oreal customer service
GetHuman: So how would you sum up your experience for GetHuman's L'Oreal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gracie1: I have been on the phone since * am, and still nothing. Absolutely more angered than anything right now.
GetHuman: Let's quantify your experience contacting L'Oreal. On a scale of 1 to 5, how easy is it go get help on a L'Oreal problem?
~gracie1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gracie1: I'd give them a three out of five on communication.
GetHuman: And what about L'Oreal's ability to quickly and effectively address your problem?
~gracie1: For that I would say five out of five.
GetHuman: And finally- any advice for other L'Oreal customers?
~gracie1: Call them early in the day or late. Don't forget any personal or account information you might need for L'Oreal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gracie1 taken from his L'Oreal customer service problem that occurred on November 17th, 2017.