L'Oreal: bought some foundation w*pump and got to the en...
A L'Oreal customer review by GetHuman user ~Wanda Lassiter from November 14th, 2017
Background on ~Wanda Lassiter's case
GetHuman: ~Wanda Lassiter - can you tell our other L'Oreal customers when your case took place?
~Wanda Lassiter: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to L'Oreal, and if so, how?
GetHuman: And which of these common L'Oreal customer issues best describes the reason you wanted to talk to them?
(Shows ~Wanda Lassiter a list of common L'Oreal problems)
~Wanda Lassiter: "Overcharge/Strange charge" was why I was trying to call.
~Wanda Lassiter's review of L'Oreal customer service
GetHuman: So how would you sum up your experience for GetHuman's L'Oreal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wanda Lassiter: bought some foundation w*pump and got to the end of bottle and could not pump out about * inch left in bottle...what a waste. This is the second bottle I bought. Will not try anymore. I am extremely disappointed!
GetHuman: Let's quantify your experience contacting L'Oreal. On a scale of 1 to 5, how easy is it go get help on a L'Oreal problem?
~Wanda Lassiter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wanda Lassiter: I'd give them a three out of five on communication.
GetHuman: And what about L'Oreal's ability to quickly and effectively address your problem?
~Wanda Lassiter: For that I would say two out of five.
GetHuman: And finally- any advice for other L'Oreal customers?
~Wanda Lassiter: Call them early in the day or late. Don't forget any personal or account information you might need for L'Oreal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wanda Lassiter taken from his L'Oreal customer service problem that occurred on November 12th, 2017.