LA Fitness: Fixed the issue of billing me for personal trai...
A LA Fitness customer review by GetHuman user GetHuman-231798 from November 26th, 2017
Background on GetHuman-231798's case
GetHuman: GetHuman-231798 - can you tell our other LA Fitness customers when your case took place?
GetHuman-231798: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231798 a list of common LA Fitness problems)
GetHuman-231798: "Update Account Information" was why I was trying to call.
GetHuman-231798's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231798: Fixed the issue of billing me for personal training that I requested be canceled. Was told refund would take *-* business days.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
GetHuman-231798: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231798: I'd give them a three out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
GetHuman-231798: For that I would say four out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
GetHuman-231798: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231798 taken from his LA Fitness customer service problem that occurred on November 22nd, 2017.