The LA fitness in woodbruy heights is failing i...

A LA Fitness customer review by GetHuman user ~ralphie from November 16th, 2017

Background on ~ralphie's case

GetHuman: ~ralphie - can you tell our other LA Fitness customers when your case took place?
~ralphie: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
~ralphie: I used the 949-255-7200 number I found for on the GetHuman LA Fitness customer phone number page I was on: LA Fitness Customer Service Phone Number
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~ralphie a list of common LA Fitness problems)
~ralphie: "Cancel membership" was why I was trying to call.

~ralphie's review of LA Fitness customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ralphie: The LA fitness in woodbruy heights is failing its members*patrons.*The locker room, pool, lavatory, showers, and sauna are all filthy.*They smell. They're bacteria infested. They are completely unsanitary....*the sauna specifically. It has not been cleaned in months & wreaks of something*wickedly awful -- Like a port-a-potty during the summer -- YUCK!*Also, it has been rumored that MULTIPLE members (&sauna users)*have contracted a skin*staph infection of some sort from this gym.*Actually, it isn't a rumor...as a close friend of mine told me he now has MRSA*and his doctor blamed his sauna usage at LA Fitness (in woodbury hts. NJ)*B*c he complained of how disgusting it was in there numerous times, him me, other*members have all voiced their concerns and their displeasure*with the conditions &*situations that arise from said conditions. I am not sure if this is a matter*for the B.B.B.??? But, I sure hope it is. As I surely am in need*of someone (or some organization) that has some power t
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~ralphie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ralphie: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~ralphie: For that I would say one out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~ralphie: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ralphie taken from his LA Fitness customer service problem that occurred on November 11th, 2017.

LA Fitness

2.55 of 5 stars | 68 reviews

~ralphie's LA Fitness Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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