LA Fitness: Won't cancel membership over the phone for "sec...

A LA Fitness customer review by GetHuman user GetHuman-46965 from November 27th, 2017

Background on GetHuman-46965's case

GetHuman: GetHuman-46965 - can you tell our other LA Fitness customers when your case took place?
GetHuman-46965: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman-46965: I used the 949-255-7200 number I found for on the GetHuman LA Fitness customer phone number page I was on: LA Fitness Customer Service Phone Number
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46965 a list of common LA Fitness problems)
GetHuman-46965: "Complaint About a Visit" was why I was trying to call.

GetHuman-46965's review of LA Fitness customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46965: Won't cancel membership over the phone for "security reasons" Well past my one year obligation account in good standing - BS
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
GetHuman-46965: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46965: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
GetHuman-46965: For that I would say three out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
GetHuman-46965: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46965 taken from his LA Fitness customer service problem that occurred on November 17th, 2017.

LA Fitness

2.55 of 5 stars | 68 reviews

GetHuman-46965's LA Fitness Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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