LA Fitness: Was told by membership manager at my club I cou...

A LA Fitness customer review by GetHuman user ~nge from November 27th, 2017

Background on ~nge's case

GetHuman: ~nge - can you tell our other LA Fitness customers when your case took place?
~nge: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to LA Fitness, and if so, how?
~nge: I used the 949-255-7200 number I found for on the GetHuman LA Fitness customer phone number page I was on: LA Fitness Customer Service Phone Number
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~nge a list of common LA Fitness problems)
~nge: "Update Account Information" was why I was trying to call.

~nge's review of LA Fitness customer service

GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nge: Was told by membership manager at my club I could freeze my accout for **$ a month however I had to call head office. I contacted the head office in California and was informed family membership do not qualify the **$ freeze charge. *Lied by my club manager!!!*Wi not tolerate being lied to and will cancel my membership!
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~nge: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nge: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~nge: For that I would say one out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~nge: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nge taken from his LA Fitness customer service problem that occurred on November 22nd, 2017.

LA Fitness

2.55 of 5 stars | 68 reviews

~nge's LA Fitness Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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