LA Fitness: While the Cyrus was very polite and listened to...
A LA Fitness customer review by GetHuman user ~Alanna from November 23rd, 2017
Background on ~Alanna's case
GetHuman: ~Alanna - can you tell our other LA Fitness customers when your case took place?
~Alanna: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to LA Fitness, and if so, how?
GetHuman: And which of these common LA Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Alanna a list of common LA Fitness problems)
~Alanna: "Become a member" was why I was trying to call.
~Alanna's review of LA Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's LA Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alanna: While the Cyrus was very polite and listened to my complaint, I wonder how much of the concern on the other end is just lip service. The resolution, in both times I have called and complained about customer service at the Richardson club by Richard,was to apologize and explain the club "associate" should know this policy or that policy. So my view is that with the rapid turnover they have in staff, the employees are not trained appropriately to interact with customers on a professional level.
GetHuman: Let's quantify your experience contacting LA Fitness. On a scale of 1 to 5, how easy is it go get help on a LA Fitness problem?
~Alanna: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alanna: I'd give them a five out of five on communication.
GetHuman: And what about LA Fitness's ability to quickly and effectively address your problem?
~Alanna: For that I would say five out of five.
GetHuman: And finally- any advice for other LA Fitness customers?
~Alanna: Call them early in the day or late. Don't forget any personal or account information you might need for LA Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alanna taken from his LA Fitness customer service problem that occurred on November 16th, 2017.