LG Electronics: I purchased a GPS device (LN***) and on several...
A LG Electronics customer review by GetHuman user ~J from October 28th, 2017
Background on ~J's case
GetHuman: ~J - can you tell our other LG Electronics customers when your case took place?
~J: Yeah. It was middle of the night, on October 26th.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~J a list of common LG Electronics problems)
~J: "Repairs" was why I was trying to call.
~J's review of LG Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J: I purchased a GPS device (LN***) and on several occasions tried to find upgrade information on your web site with absolutly no results. This afternoon I phoned the *-*** numberto find out if I could get a map for Australia and was told you don't have one. It has been my experience that LG does not provide support for this device and I can only conclude LG provides the same support for all their products. I will not purchase any LG products in the future and I will also alert all my friends re this lack of service recommending strongly that they purchase from a more reputable company. I will purchase a new GPS from Garmin because I know they support their product.
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~J: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J: I'd give them a one out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~J: For that I would say five out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~J: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J taken from his LG Electronics customer service problem that occurred on October 26th, 2017.