LOT Polish Air: On hold for **** min........hung up phone.*Call...
A LOT Polish Air customer review by GetHuman user GetHuman-405985 from November 27th, 2017
Background on GetHuman-405985's case
GetHuman: GetHuman-405985 - can you tell our other LOT Polish Air customers when your case took place?
GetHuman-405985: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to LOT Polish Air, and if so, how?
GetHuman: And which of these common LOT Polish Air customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405985 a list of common LOT Polish Air problems)
GetHuman-405985: "Cancel flight" was why I was trying to call.
GetHuman-405985's review of LOT Polish Air customer service
GetHuman: So how would you sum up your experience for GetHuman's LOT Polish Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405985: On hold for **** min........hung up phone.*Called again waited **...hung up again. *Now.....call again says there's two people ahead of me...ha. the first time* I called and waited ****** min....they told then that there was ony * person ahead of me*All........BS.
GetHuman: Let's quantify your experience contacting LOT Polish Air. On a scale of 1 to 5, how easy is it go get help on a LOT Polish Air problem?
GetHuman-405985: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405985: I'd give them a five out of five on communication.
GetHuman: And what about LOT Polish Air's ability to quickly and effectively address your problem?
GetHuman-405985: For that I would say two out of five.
GetHuman: And finally- any advice for other LOT Polish Air customers?
GetHuman-405985: Call them early in the day or late. Don't forget any personal or account information you might need for LOT Polish Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405985 taken from his LOT Polish Air customer service problem that occurred on November 18th, 2017.