LOT Polish Air: Well, I have mixed thoughts about LOT Polish Ai...

A LOT Polish Air customer review by GetHuman user ~Onefineday from November 19th, 2017

Background on ~Onefineday's case

GetHuman: ~Onefineday - can you tell our other LOT Polish Air customers when your case took place?
~Onefineday: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to LOT Polish Air, and if so, how?
~Onefineday: I used the 212-789-0970 number I found for on the GetHuman LOT Polish Air customer phone number page I was on: LOT Polish Air Customer Service Phone Number
GetHuman: And which of these common LOT Polish Air customer issues best describes the reason you wanted to talk to them?
(Shows ~Onefineday a list of common LOT Polish Air problems)
~Onefineday: "Make a booking" was why I was trying to call.

~Onefineday's review of LOT Polish Air customer service

GetHuman: So how would you sum up your experience for GetHuman's LOT Polish Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Onefineday: Well, I have mixed thoughts about LOT Polish Air. Calling them was really an odd experience. Would not recommend that. I was put on hold and had to listen to creepy music and then fish tank noises and instead of someone else talking to me I got my own voice in feed back. So I was left talking to myself. Emailing though was a whole different story. I only waited ** minutes for a reply. Chris even included to whom our items would be delivered to at the airport and a number to call. If I hadn't had the whole strange experience with calling I would have given Chris, the email guy, a * star rating.
GetHuman: Let's quantify your experience contacting LOT Polish Air. On a scale of 1 to 5, how easy is it go get help on a LOT Polish Air problem?
~Onefineday: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Onefineday: I'd give them a three out of five on communication.
GetHuman: And what about LOT Polish Air's ability to quickly and effectively address your problem?
~Onefineday: For that I would say four out of five.
GetHuman: And finally- any advice for other LOT Polish Air customers?
~Onefineday: Call them early in the day or late. Don't forget any personal or account information you might need for LOT Polish Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Onefineday taken from his LOT Polish Air customer service problem that occurred on November 9th, 2017.

LOT Polish Air

4.00 of 5 stars | 14 reviews

~Onefineday's LOT Polish Air Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like LOT Polish Air, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with LOT Polish Air in any way.

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