LabCorp: A request for a GC*MS confirmatory drug test wa...
A LabCorp customer review by GetHuman user ~M. from November 20th, 2017
Background on ~M.'s case
GetHuman: ~M. - can you tell our other LabCorp customers when your case took place?
~M.: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~M. a list of common LabCorp problems)
~M.: "I need my results" was why I was trying to call.
~M.'s review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M.: A request for a GC*MS confirmatory drug test was submitted for my urine sample on Friday, January **, ****. The website states that results from this test are expected in **-** hours. I called during the following week throughout this period and was told either **-** hours or *-* business days, depending on who I talked to. Today is the *th business day and it is now over and I have still not received my results. I called three times today and only when I called at *:**pm (** minutes prior to close) did someone tell me that the GC*MS tests take longer, but could not tell me how long. I've been consistenly lied to and no one will give me a straight answer. Ridiculous.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~M.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M.: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~M.: For that I would say three out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~M.: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M. taken from his LabCorp customer service problem that occurred on November 16th, 2017.