LabCorp: I've been going here every six months for years...
A LabCorp customer review by GetHuman user ~MrP from November 23rd, 2017
Background on ~MrP's case
GetHuman: ~MrP - can you tell our other LabCorp customers when your case took place?
~MrP: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~MrP a list of common LabCorp problems)
~MrP: "I have a billing error" was why I was trying to call.
~MrP's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MrP: I've been going here every six months for years, and have noticed that turnover is high and the quality of employees has deteriorated steadily over time. First they were super-efficient and jovial, then then quite competent with neutral dispositions, then pretty good overall, then just OK, and the current crop is lazy and sullen. Maybe they aren't paid enough, but an hour wait just for the intake interview (with just two people ahead of me) is absurd. I won't be back.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~MrP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MrP: I'd give them a three out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~MrP: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~MrP: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MrP taken from his LabCorp customer service problem that occurred on November 19th, 2017.