LabCorp: I was a walk in and from the moment I stepped i...
A LabCorp customer review by GetHuman user ~By Louis from November 17th, 2017
Background on ~By Louis's case
GetHuman: ~By Louis - can you tell our other LabCorp customers when your case took place?
~By Louis: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~By Louis a list of common LabCorp problems)
~By Louis: "I have a billing error" was why I was trying to call.
~By Louis's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~By Louis: I was a walk in and from the moment I stepped in all I heard was complaining. how tired they were, how many patients they had for the day. looking like they didn't want to be there. when it was time to take my blood, didn't ask me to ball up my fist and just pushed the needle in with my compassion at all. and before I could even get up I had pain running from my are right into my shoulder and chest. I have never had this kind reaction ever or have ever been treated like this. This kind of treatment is unacceptable.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~By Louis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~By Louis: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~By Louis: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~By Louis: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~By Louis taken from his LabCorp customer service problem that occurred on November 11th, 2017.