LabCorp: Lab Corp recently took over from Muir Labs wher...
A LabCorp customer review by GetHuman user ~Anonymous from November 19th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other LabCorp customers when your case took place?
~Anonymous: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common LabCorp problems)
~Anonymous: "I need to change my appointmen" was why I was trying to call.
~Anonymous's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Lab Corp recently took over from Muir Labs where I previously had my lab work done. I needed labs done for my annual physical so I first went to the lab location near my home. The waiting room is very small (about *'x**'). All of the chairs were filled with patients waiting for lab work and patients were standing. That has never happened when I went to the same location when Muir Labs ran the program. I left and went to another lab location in a nearby city. The waiting room was larger, but all but * chairs were filled with patients waiting for their lab services. I signed in and took a seat. Initially, I started reading a book I had brought along, but after about ** minutes, I noted that only the second person was just then being called in. I spoke to the patient next to me and was told he had already been waiting more than an hour. He was called ** minutes later. I was finally called in for my blood work after waiting over ** minutes. My total time with the phlebotomist was * minutes
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his LabCorp customer service problem that occurred on November 11th, 2017.