LabCorp: The lady who talked to me was very helpful in a...
A LabCorp customer review by GetHuman user ~Sunny from November 27th, 2017
Background on ~Sunny's case
GetHuman: ~Sunny - can you tell our other LabCorp customers when your case took place?
~Sunny: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Sunny a list of common LabCorp problems)
~Sunny: "I need to dispute my results" was why I was trying to call.
~Sunny's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sunny: The lady who talked to me was very helpful in addressing my issue although my health care professional will still have to call them to update some information. My main frustration with Lab Corp is the difficulty in finding a customer service number to call them. The local number only gives a recording and I had to google it to find the gethuman.com site to find this number. The lady at Lab Corp gave me another number that is their main number. Shame on Lab Corp for making it so difficult to contact customer service.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Sunny: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sunny: I'd give them a three out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Sunny: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Sunny: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sunny taken from his LabCorp customer service problem that occurred on November 20th, 2017.