LabCorp: The wait was ridiculous (*:** minutes) and both...
A LabCorp customer review by GetHuman user ~Anonymous from November 13th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other LabCorp customers when your case took place?
~Anonymous: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common LabCorp problems)
~Anonymous: "I need to change my appointmen" was why I was trying to call.
~Anonymous's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The wait was ridiculous (*:** minutes) and both staff members that I had interactions with where very curt to say the least and I would go as far to say rude.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his LabCorp customer service problem that occurred on November 8th, 2017.