LabCorp: This is the worst place for lab work I have eve...
A LabCorp customer review by GetHuman user ~Jen W from November 20th, 2017
Background on ~Jen W's case
GetHuman: ~Jen W - can you tell our other LabCorp customers when your case took place?
~Jen W: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~Jen W a list of common LabCorp problems)
~Jen W: "I need my results" was why I was trying to call.
~Jen W's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jen W: This is the worst place for lab work I have ever used and will make sure I never use them again. Their billing is horrible too and they will send you to collection immediately even when it is their own fault for not taking down your insurance information. Worst place in the history of labs. Do yourself a favor and search for another place.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~Jen W: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jen W: I'd give them a four out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~Jen W: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~Jen W: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jen W taken from his LabCorp customer service problem that occurred on November 18th, 2017.