LabCorp: only four people had been seen and two had appo...
A LabCorp customer review by GetHuman user ~LFree from November 23rd, 2017
Background on ~LFree's case
GetHuman: ~LFree - can you tell our other LabCorp customers when your case took place?
~LFree: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows ~LFree a list of common LabCorp problems)
~LFree: "I have a billing error" was why I was trying to call.
~LFree's review of LabCorp customer service
GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LFree: only four people had been seen and two had appointments that took ** minutes before they were allowed into the room. My insurance company is in on the labcorp scam and they have contracted to have their clients seen by labcorp- so I was stuck going to labcorp. Moreover, I see nothing but complaints about billing and wrong lab results. Part of the hold up at the wilson ave. newark site was that it was crowded and hot, but some people came because their results were lost and they took up the receptionist time in the search for their labs. I went to the window to see the staff all sitting around looking worn out, and not taking any labs. * people should not take ** minutes even if the facility is crowded.
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
~LFree: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LFree: I'd give them a five out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
~LFree: For that I would say four out of five.
GetHuman: And finally- any advice for other LabCorp customers?
~LFree: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LFree taken from his LabCorp customer service problem that occurred on November 21st, 2017.