Las Vegas Valley Water District: Steve, an employee of Las Vegas valley water di...
A Las Vegas Valley Water District customer review by GetHuman user GetHuman-14482 from November 17th, 2017
Background on GetHuman-14482's case
GetHuman: GetHuman-14482 - can you tell our other Las Vegas Valley Water District customers when your case took place?
GetHuman-14482: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Las Vegas Valley Water District, and if so, how?
GetHuman: And which of these common Las Vegas Valley Water District customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14482 a list of common Las Vegas Valley Water District problems)
GetHuman-14482: "None of those really matches why I wanted to call Las Vegas Valley Water District that day." was why I was trying to call.
GetHuman-14482's review of Las Vegas Valley Water District customer service
GetHuman: So how would you sum up your experience for GetHuman's Las Vegas Valley Water District customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14482: Steve, an employee of Las Vegas valley water district, refused to transfer me to a supervisor to dispute charges that were unwarranted. He would not explain the charges on the bill, and hung up on me when asked about a $** charge for a * gallons worth if usage for the month
GetHuman: Let's quantify your experience contacting Las Vegas Valley Water District. On a scale of 1 to 5, how easy is it go get help on a Las Vegas Valley Water District problem?
GetHuman-14482: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14482: I'd give them a one out of five on communication.
GetHuman: And what about Las Vegas Valley Water District's ability to quickly and effectively address your problem?
GetHuman-14482: For that I would say five out of five.
GetHuman: And finally- any advice for other Las Vegas Valley Water District customers?
GetHuman-14482: Call them early in the day or late. Don't forget any personal or account information you might need for Las Vegas Valley Water District to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14482 taken from his Las Vegas Valley Water District customer service problem that occurred on November 13th, 2017.