Lennox: I am a AC contractor and occasionally need to c...
A Lennox customer review by GetHuman user ~Vince Cord from November 5th, 2017
Background on ~Vince Cord's case
GetHuman: ~Vince Cord - can you tell our other Lennox customers when your case took place?
~Vince Cord: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Lennox, and if so, how?
GetHuman: And which of these common Lennox customer issues best describes the reason you wanted to talk to them?
(Shows ~Vince Cord a list of common Lennox problems)
~Vince Cord: "Technical support" was why I was trying to call.
~Vince Cord's review of Lennox customer service
GetHuman: So how would you sum up your experience for GetHuman's Lennox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vince Cord: I am a AC contractor and occasionally need to contact Lennox for parts and technical support. In the last ** years I have always had to wait on hold an average of about ** minutes. I would never recommend Lennox to anybody.
GetHuman: Let's quantify your experience contacting Lennox. On a scale of 1 to 5, how easy is it go get help on a Lennox problem?
~Vince Cord: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vince Cord: I'd give them a one out of five on communication.
GetHuman: And what about Lennox's ability to quickly and effectively address your problem?
~Vince Cord: For that I would say three out of five.
GetHuman: And finally- any advice for other Lennox customers?
~Vince Cord: Call them early in the day or late. Don't forget any personal or account information you might need for Lennox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vince Cord taken from his Lennox customer service problem that occurred on October 28th, 2017.