Lenovo: By far the worst customer support I've ever exp...
A Lenovo customer review by GetHuman user ~locrian from November 18th, 2017
Background on ~locrian's case
GetHuman: ~locrian - can you tell our other Lenovo customers when your case took place?
~locrian: Yes. It was late at night, on November 8th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~locrian a list of common Lenovo problems)
~locrian: "Repairs" was why I was trying to call.
~locrian's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~locrian: By far the worst customer support I've ever experienced in ** years of dealing with computer companies and their support arms.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~locrian: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~locrian: I'd give them a four out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~locrian: For that I would say three out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~locrian: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~locrian taken from his Lenovo customer service problem that occurred on November 8th, 2017.