Sad to say I will never purchase from lenovo ag...
A Lenovo customer review by GetHuman user ~Mdenney from November 8th, 2017
Background on ~Mdenney's case
GetHuman: ~Mdenney - can you tell our other Lenovo customers when your case took place?
~Mdenney: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows ~Mdenney a list of common Lenovo problems)
~Mdenney: "Warranty claim" was why I was trying to call.
~Mdenney's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mdenney: Sad to say I will never purchase from lenovo again. Ordered for christmas with a ship date of dec ** and upgraded * day shipping. confirmation e-mail said jan ** ship date called customer service they posess limited english and put me off for * days saying they would contact the warehouse. I cancelled my order now I have to wait a week for a refund. I feel scammed.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
~Mdenney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mdenney: I'd give them a five out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
~Mdenney: For that I would say four out of five.
GetHuman: And finally- any advice for other Lenovo customers?
~Mdenney: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mdenney taken from his Lenovo customer service problem that occurred on October 31st, 2017.