Lenovo: I've wasted over ** mintes just trying to find a s...
A Lenovo customer review by GetHuman user GetHuman-mikep from December 2nd, 2017
Background on GetHuman-mikep's case
GetHuman: GetHuman-mikep - can you tell our other Lenovo customers when your case took place?
GetHuman-mikep: Sure. It was evening, on November 25th.
GetHuman: Did you reach out to Lenovo, and if so, how?
GetHuman: And which of these common Lenovo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mikep a list of common Lenovo problems)
GetHuman-mikep: "Warranty claim" was why I was trying to call.
GetHuman-mikep's review of Lenovo customer service
GetHuman: So how would you sum up your experience for GetHuman's Lenovo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mikep: I've wasted over ** mintes just trying to find a s...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-mikep: I've wasted over mintes just trying to find a spot to "vent" a bit and maybe get help. Your customer service even cut me off on chat***Live Assistance* Close*Status: Disconnected* Melissa B.: Thank you for choosing Lenovo Chat. * Melissa B.: Hi! My name is Melissa, RepID , thank you for contacting Lenovo SALES in North Carolina* At the conclusion of our session you will have an opportunity to take a one question survey regarding your recommendation of Lenovo. How can I assist you with placing your order today? * Michael Philippe: I just want to vent frustrations .... but there doesn't seem to be an easy way to do it on the site * Melissa B.: understood, this is a sales department, is there anything sales related I can assist yo uwith here today? * Michael Philippe: I want to upgrade my laptop * Michael Philippe: OK. I just writing to Vent frustrations. REgistered years ago when I bought my first T. Seems to have disapearred but I get blasted emails. Bought a Yoga . It bricked after months. Went to support x (no i can't find the tickets numbers) about and then months ago. I have now reregistered, but all the prior device info. * Melissa B.: ok sure, did you have a new system in mind? * Michael Philippe: My initial T was great ... my Yoga is worthless .... I don't know if I want to take chance agin on Lenovo * Melissa B.: ok understood, how may I assist you today with purchasing a new system? * Michael Philippe: Why should I take a chance on Lenovo again? * Melissa B. has disconnected.
GetHuman: Let's quantify your experience contacting Lenovo. On a scale of 1 to 5, how easy is it go get help on a Lenovo problem?
GetHuman-mikep: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mikep: I'd give them a five out of five on communication.
GetHuman: And what about Lenovo's ability to quickly and effectively address your problem?
GetHuman-mikep: For that I would say two out of five.
GetHuman: And finally- any advice for other Lenovo customers?
GetHuman-mikep: Call them early in the day or late. Don't forget any personal or account information you might need for Lenovo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mikep taken from his Lenovo customer service problem that occurred on November 25th, 2017.