Lenox.com: On May *, *****I think the wait time is do to t...

A Lenox.com customer review by GetHuman user ~beau7202009 from November 16th, 2017

Background on ~beau7202009's case

GetHuman: ~beau7202009 - can you tell our other Lenox.com customers when your case took place?
~beau7202009: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Lenox.com, and if so, how?
~beau7202009: I used the 800-223-4311 number I found for on the GetHuman Lenox.com customer phone number page I was on: Lenox.com Customer Service Phone Number
GetHuman: And which of these common Lenox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~beau7202009 a list of common Lenox.com problems)
~beau7202009: "Returns" was why I was trying to call.

~beau7202009's review of Lenox.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Lenox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beau7202009: On May *, *****I think the wait time is do to the fact that I don't know how too use your site. I was trying to send a email to ask for help as we received some fine china but don't need it and don't have the receipe so we were wondering if we could return it without it or not....,**Sincerely yours,*Michelle
GetHuman: Let's quantify your experience contacting Lenox.com. On a scale of 1 to 5, how easy is it go get help on a Lenox.com problem?
~beau7202009: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beau7202009: I'd give them a four out of five on communication.
GetHuman: And what about Lenox.com's ability to quickly and effectively address your problem?
~beau7202009: For that I would say one out of five.
GetHuman: And finally- any advice for other Lenox.com customers?
~beau7202009: Call them early in the day or late. Don't forget any personal or account information you might need for Lenox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beau7202009 taken from his Lenox.com customer service problem that occurred on November 7th, 2017.

Lenox.com

1.00 of 5 stars | 12 reviews

~beau7202009's Lenox.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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