Lenox.com: tried * times to chat after order placed and no...

A Lenox.com customer review by GetHuman user ~joann from November 14th, 2017

Background on ~joann's case

GetHuman: ~joann - can you tell our other Lenox.com customers when your case took place?
~joann: Yes. It was evening, on November 6th.
GetHuman: Did you reach out to Lenox.com, and if so, how?
~joann: I used the 800-223-4311 number I found for on the GetHuman Lenox.com customer phone number page I was on: Lenox.com Customer Service Phone Number
GetHuman: And which of these common Lenox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~joann a list of common Lenox.com problems)
~joann: "Track order" was why I was trying to call.

~joann's review of Lenox.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Lenox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joann: tried * times to chat after order placed and no response from them window opened for name etc sent reply nothing happened
GetHuman: Let's quantify your experience contacting Lenox.com. On a scale of 1 to 5, how easy is it go get help on a Lenox.com problem?
~joann: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joann: I'd give them a one out of five on communication.
GetHuman: And what about Lenox.com's ability to quickly and effectively address your problem?
~joann: For that I would say one out of five.
GetHuman: And finally- any advice for other Lenox.com customers?
~joann: Call them early in the day or late. Don't forget any personal or account information you might need for Lenox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joann taken from his Lenox.com customer service problem that occurred on November 6th, 2017.


1.00 of 5 stars | 12 reviews

~joann's Lenox.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lenox.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lenox.com in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!