Lexmark: The automated phone service said the line was o...
A Lexmark customer review by GetHuman user ~Frustrated with Lexmark suppor from November 23rd, 2017
Background on ~Frustrated with Lexmark suppor's case
GetHuman: ~Frustrated with Lexmark suppor - can you tell our other Lexmark customers when your case took place?
~Frustrated with Lexmark suppor: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated with Lexmark suppor a list of common Lexmark problems)
~Frustrated with Lexmark suppor: "Technical support" was why I was trying to call.
~Frustrated with Lexmark suppor's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated with Lexmark suppor: The automated phone service said the line was open until **:** pm Eastern Time. I called at *:** pm Mountain Time which is *:** pm Eastern Time and the line was closed - so was chat. They also aren't open on Sundays. This is not what I expect from a support line.
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
~Frustrated with Lexmark suppor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated with Lexmark suppor: I'd give them a four out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
~Frustrated with Lexmark suppor: For that I would say one out of five.
GetHuman: And finally- any advice for other Lexmark customers?
~Frustrated with Lexmark suppor: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated with Lexmark suppor taken from his Lexmark customer service problem that occurred on November 18th, 2017.