Lexmark: Though recurring problem with my printer not re...
A Lexmark customer review by GetHuman user ~frs from November 24th, 2017
Background on ~frs's case
GetHuman: ~frs - can you tell our other Lexmark customers when your case took place?
~frs: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Lexmark, and if so, how?
GetHuman: And which of these common Lexmark customer issues best describes the reason you wanted to talk to them?
(Shows ~frs a list of common Lexmark problems)
~frs: "Technical support" was why I was trying to call.
~frs's review of Lexmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Lexmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frs: Though recurring problem with my printer not resolved,technician was informative and helpful with my concerns and offered potential outcomes, including purchase of new printer at a discount.
GetHuman: Let's quantify your experience contacting Lexmark. On a scale of 1 to 5, how easy is it go get help on a Lexmark problem?
~frs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frs: I'd give them a one out of five on communication.
GetHuman: And what about Lexmark's ability to quickly and effectively address your problem?
~frs: For that I would say one out of five.
GetHuman: And finally- any advice for other Lexmark customers?
~frs: Call them early in the day or late. Don't forget any personal or account information you might need for Lexmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frs taken from his Lexmark customer service problem that occurred on November 16th, 2017.