LifeLock: Credit card interactive voice response
A LifeLock customer review by GetHuman user GetHuman-boudreau from December 8th, 2017
Background on GetHuman-boudreau's case
GetHuman: GetHuman-boudreau - can you tell our other LifeLock customers when your case took place?
GetHuman-boudreau: Yup. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to LifeLock, and if so, how?
GetHuman: And which of these common LifeLock customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-boudreau a list of common LifeLock problems)
GetHuman-boudreau: "My accounts aren't available" was why I was trying to call.
GetHuman-boudreau's review of LifeLock customer service
GetHuman: So how would you sum up your experience for GetHuman's LifeLock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-boudreau: Credit card interactive voice response
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-boudreau: does not understand "credit card cancelled"
GetHuman: Let's quantify your experience contacting LifeLock. On a scale of 1 to 5, how easy is it go get help on a LifeLock problem?
GetHuman-boudreau: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-boudreau: I'd give them a three out of five on communication.
GetHuman: And what about LifeLock's ability to quickly and effectively address your problem?
GetHuman-boudreau: For that I would say two out of five.
GetHuman: And finally- any advice for other LifeLock customers?
GetHuman-boudreau: Call them early in the day or late. Don't forget any personal or account information you might need for LifeLock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-boudreau taken from his LifeLock customer service problem that occurred on December 2nd, 2017.