LifeLock: It would not call me back as I do not release m...
A LifeLock customer review by GetHuman user GetHuman-346505 from November 27th, 2017
Background on GetHuman-346505's case
GetHuman: GetHuman-346505 - can you tell our other LifeLock customers when your case took place?
GetHuman-346505: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to LifeLock, and if so, how?
GetHuman: And which of these common LifeLock customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346505 a list of common LifeLock problems)
GetHuman-346505: "My accounts aren't available" was why I was trying to call.
GetHuman-346505's review of LifeLock customer service
GetHuman: So how would you sum up your experience for GetHuman's LifeLock customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346505: It would not call me back as I do not release my caller I.D., I have been on their telephone number on hold for more than ** minutes to cancel my service.
GetHuman: Let's quantify your experience contacting LifeLock. On a scale of 1 to 5, how easy is it go get help on a LifeLock problem?
GetHuman-346505: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346505: I'd give them a two out of five on communication.
GetHuman: And what about LifeLock's ability to quickly and effectively address your problem?
GetHuman-346505: For that I would say three out of five.
GetHuman: And finally- any advice for other LifeLock customers?
GetHuman-346505: Call them early in the day or late. Don't forget any personal or account information you might need for LifeLock to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346505 taken from his LifeLock customer service problem that occurred on November 23rd, 2017.