Light In The Box: I have had money taken out of my bank account y...
A Light In The Box customer review by GetHuman user GetHuman-153867 from November 19th, 2017
Background on GetHuman-153867's case
GetHuman: GetHuman-153867 - can you tell our other Light In The Box customers when your case took place?
GetHuman-153867: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-153867 a list of common Light In The Box problems)
GetHuman-153867: "Track an Order" was why I was trying to contact.
GetHuman-153867's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-153867: I have had money taken out of my bank account yet I can't track my order and when used on live chat the Epson who was dealing with me said it is showing no trace of me yet ***.** has been taken out of my account by light in the box. Please someone tell me what is going on.
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
GetHuman-153867: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-153867: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
GetHuman-153867: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
GetHuman-153867: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-153867 taken from his Light In The Box customer service problem that occurred on November 14th, 2017.