Light In The Box: very unsatisfied with your service, paid for...
A Light In The Box customer review by GetHuman user ~mary jane figueroa from November 11th, 2017
Background on ~mary jane figueroa's case
GetHuman: ~mary jane figueroa - can you tell our other Light In The Box customers when your case took place?
~mary jane figueroa: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Light In The Box, and if so, how?
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~mary jane figueroa a list of common Light In The Box problems)
~mary jane figueroa: "Return an Order" was why I was trying to contact.
~mary jane figueroa's review of Light In The Box customer service
GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary jane figueroa: very unsatisfied with your service, paid for * to* expedited shipping service and dress never arrived , please refund total price and shipping as not my fault, mary jane figueroa ***-***-****
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~mary jane figueroa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary jane figueroa: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~mary jane figueroa: For that I would say two out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~mary jane figueroa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Light In The Box to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary jane figueroa taken from his Light In The Box customer service problem that occurred on November 4th, 2017.