Lincoln Financial Group: I was promised a return phone call within ** ho...
A Lincoln Financial Group customer review by GetHuman user ~tractorose from November 23rd, 2017
Background on ~tractorose's case
GetHuman: ~tractorose - can you tell our other Lincoln Financial Group customers when your case took place?
~tractorose: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Lincoln Financial Group, and if so, how?
GetHuman: And which of these common Lincoln Financial Group customer issues best describes the reason you wanted to talk to them?
(Shows ~tractorose a list of common Lincoln Financial Group problems)
~tractorose: "Complaint" was why I was trying to call.
~tractorose's review of Lincoln Financial Group customer service
GetHuman: So how would you sum up your experience for GetHuman's Lincoln Financial Group customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tractorose: I was promised a return phone call within ** hours. This did not happen. My question could have been easily answered as I was requesting assistance regarding completing a form. I am a busy person and cannot sit by the phone ** hours per day. Rose Horsman ***-***-****
GetHuman: Let's quantify your experience contacting Lincoln Financial Group. On a scale of 1 to 5, how easy is it go get help on a Lincoln Financial Group problem?
~tractorose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tractorose: I'd give them a three out of five on communication.
GetHuman: And what about Lincoln Financial Group's ability to quickly and effectively address your problem?
~tractorose: For that I would say four out of five.
GetHuman: And finally- any advice for other Lincoln Financial Group customers?
~tractorose: Call them early in the day or late. Don't forget any personal or account information you might need for Lincoln Financial Group to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tractorose taken from his Lincoln Financial Group customer service problem that occurred on November 20th, 2017.