LloydsTSB: after being told by customer service my charges...
A LloydsTSB customer review by GetHuman user ~pollii from October 30th, 2017
Background on ~pollii's case
GetHuman: ~pollii - can you tell our other LloydsTSB customers when your case took place?
~pollii: Yeah. It was afternoon, on October 24th.
GetHuman: Did you reach out to LloydsTSB, and if so, how?
GetHuman: And which of these common LloydsTSB customer issues best describes the reason you wanted to talk to them?
(Shows ~pollii a list of common LloydsTSB problems)
~pollii: "Complaint" was why I was trying to call.
~pollii's review of LloydsTSB customer service
GetHuman: So how would you sum up your experience for GetHuman's LloydsTSB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pollii: after being told by customer service my charges would come out on a certain date then has to call back the following month as this wasnt done and bank wanted to charge me because it made me overdrawn
GetHuman: Let's quantify your experience contacting LloydsTSB. On a scale of 1 to 5, how easy is it go get help on a LloydsTSB problem?
~pollii: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pollii: I'd give them a three out of five on communication.
GetHuman: And what about LloydsTSB's ability to quickly and effectively address your problem?
~pollii: For that I would say two out of five.
GetHuman: And finally- any advice for other LloydsTSB customers?
~pollii: Call them early in the day or late. Don't forget any personal or account information you might need for LloydsTSB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pollii taken from his LloydsTSB customer service problem that occurred on October 24th, 2017.