Logitech: I I had keys sticking on my logiteck illuminate...
A Logitech customer review by GetHuman user ~Pissed of logitech customer from November 27th, 2017
Background on ~Pissed of logitech customer's case
GetHuman: ~Pissed of logitech customer - can you tell our other Logitech customers when your case took place?
~Pissed of logitech customer: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed of logitech customer a list of common Logitech problems)
~Pissed of logitech customer: "Where to buy" was why I was trying to call.
~Pissed of logitech customer's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed of logitech customer: I I had keys sticking on my logiteck illuminated keyboard so they sent a replacement out which took about ** days.*That was not the problem, the problem was they sent me a keyboard in French. Well I live in the us they should have known what keyboard I had since I gave them the serial number.*I called back and they said they could not send me a new one until they got the french keyboard back.(Its there policy) So because of some moron their make a mistake I have to wait for a elabel which I never got. Now ** days later Iam still without a keyboard nor do I have a elabel.*I have responded back to there emails but still nothing.*I will never but logitech again absolute garbage. Going back to microsoft keyboard.*So a big middle finger to logitech.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~Pissed of logitech customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed of logitech customer: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~Pissed of logitech customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Logitech customers?
~Pissed of logitech customer: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed of logitech customer taken from his Logitech customer service problem that occurred on November 19th, 2017.