Logitech: Was asked some irrelevant questions like what O...

A Logitech customer review by GetHuman user GetHuman-253537 from November 26th, 2017

Background on GetHuman-253537's case

GetHuman: GetHuman-253537 - can you tell our other Logitech customers when your case took place?
GetHuman-253537: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman-253537: I used the 866-632-5644 number I found for on the GetHuman Logitech customer phone number page I was on: Logitech Customer Service Phone Number
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253537 a list of common Logitech problems)
GetHuman-253537: "Technical support" was why I was trying to call.

GetHuman-253537's review of Logitech customer service

GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253537: Was asked some irrelevant questions like what OS do I use when I'm calling about a broken key cap on the keyboard.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
GetHuman-253537: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253537: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
GetHuman-253537: For that I would say three out of five.
GetHuman: And finally- any advice for other Logitech customers?
GetHuman-253537: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253537 taken from his Logitech customer service problem that occurred on November 20th, 2017.

Logitech

3.13 of 5 stars | 164 reviews

GetHuman-253537's Logitech Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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