Logitech: Mouse died. Called for a warranty replacement...
A Logitech customer review by GetHuman user ~John Walker from November 28th, 2017
Background on ~John Walker's case
GetHuman: ~John Walker - can you tell our other Logitech customers when your case took place?
~John Walker: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows ~John Walker a list of common Logitech problems)
~John Walker: "Repairs" was why I was trying to call.
~John Walker's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Walker: Mouse died. Called for a warranty replacement. Got a tech who said I needed my receipt in spite of my having registered it online at time of purchase. He suggested that I could have purchased it God knows when and registered it long afterwards. Because it had a *-year warranty, and since it hasn't even been on the market that long, this was irrelevant! I told him so and he hung up on me. I called back and talked to a supervisor. Hope to have a replacement soon. Not feeling fuzzy about Logitech.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
~John Walker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Walker: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
~John Walker: For that I would say two out of five.
GetHuman: And finally- any advice for other Logitech customers?
~John Walker: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Walker taken from his Logitech customer service problem that occurred on November 26th, 2017.