My * year old logitech mm** Ipod Speaker Unit s...
A Logitech customer review by GetHuman user GetHuman-304774 from October 28th, 2017
Background on GetHuman-304774's case
GetHuman: GetHuman-304774 - can you tell our other Logitech customers when your case took place?
GetHuman-304774: Yes. It was afternoon, on October 21st.
GetHuman: Did you reach out to Logitech, and if so, how?
GetHuman: And which of these common Logitech customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-304774 a list of common Logitech problems)
GetHuman-304774: "Warranty claim" was why I was trying to call.
GetHuman-304774's review of Logitech customer service
GetHuman: So how would you sum up your experience for GetHuman's Logitech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-304774: My * year old logitech mm** Ipod Speaker Unit stopped functioning,i.e. wouldn't play and function lights were out. It did continue to charge the Ipod though - weird. Collin at logitech customer service directed me to the reset button inset at the bottom of the unit and with the tip of a pen the unit was reset and fully functioning. Collin was a great help and was friendly and courteous. I am very pleased with the service I received.
GetHuman: Let's quantify your experience contacting Logitech. On a scale of 1 to 5, how easy is it go get help on a Logitech problem?
GetHuman-304774: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-304774: I'd give them a five out of five on communication.
GetHuman: And what about Logitech's ability to quickly and effectively address your problem?
GetHuman-304774: For that I would say five out of five.
GetHuman: And finally- any advice for other Logitech customers?
GetHuman-304774: Call them early in the day or late. Don't forget any personal or account information you might need for Logitech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-304774 taken from his Logitech customer service problem that occurred on October 21st, 2017.