Long Island Railroad: I am writing regarding the ***pm train frmPenn...
A Long Island Railroad customer review by GetHuman user ~peggytravelagent from November 6th, 2017
Background on ~peggytravelagent's case
GetHuman: ~peggytravelagent - can you tell our other Long Island Railroad customers when your case took place?
~peggytravelagent: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Long Island Railroad, and if so, how?
GetHuman: And which of these common Long Island Railroad customer issues best describes the reason you wanted to talk to them?
(Shows ~peggytravelagent a list of common Long Island Railroad problems)
~peggytravelagent: "Make a booking" was why I was trying to call.
~peggytravelagent's review of Long Island Railroad customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Railroad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peggytravelagent: I am writing regarding the ***pm train frmPenn Station t LI on Saturday, Aug *.*There was no a*c in all cars except thefirst *. No announcement was mae and the ticket clerk did nt come around. Hewouldn*t cme around as the passengers were almost faintin as it was brutally hot and the windows were steamed.
GetHuman: Let's quantify your experience contacting Long Island Railroad. On a scale of 1 to 5, how easy is it go get help on a Long Island Railroad problem?
~peggytravelagent: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peggytravelagent: I'd give them a two out of five on communication.
GetHuman: And what about Long Island Railroad's ability to quickly and effectively address your problem?
~peggytravelagent: For that I would say five out of five.
GetHuman: And finally- any advice for other Long Island Railroad customers?
~peggytravelagent: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Railroad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peggytravelagent taken from his Long Island Railroad customer service problem that occurred on November 2nd, 2017.