Long Island Railroad: My son and I both called and spoke to different...
A Long Island Railroad customer review by GetHuman user ~Andrea1166 from November 27th, 2017
Background on ~Andrea1166's case
GetHuman: ~Andrea1166 - can you tell our other Long Island Railroad customers when your case took place?
~Andrea1166: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Long Island Railroad, and if so, how?
GetHuman: And which of these common Long Island Railroad customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrea1166 a list of common Long Island Railroad problems)
~Andrea1166: "Overcharge/Strange charge" was why I was trying to call.
~Andrea1166's review of Long Island Railroad customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Railroad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrea1166: My son and I both called and spoke to different people. Each customer service representative were friendly, understanding and explained what we needed to know.
GetHuman: Let's quantify your experience contacting Long Island Railroad. On a scale of 1 to 5, how easy is it go get help on a Long Island Railroad problem?
~Andrea1166: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrea1166: I'd give them a one out of five on communication.
GetHuman: And what about Long Island Railroad's ability to quickly and effectively address your problem?
~Andrea1166: For that I would say four out of five.
GetHuman: And finally- any advice for other Long Island Railroad customers?
~Andrea1166: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Railroad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrea1166 taken from his Long Island Railroad customer service problem that occurred on November 25th, 2017.