Long Island Railroad: The gentleman answered my question regarding wh...
A Long Island Railroad customer review by GetHuman user ~NYC traveler from November 26th, 2017
Background on ~NYC traveler's case
GetHuman: ~NYC traveler - can you tell our other Long Island Railroad customers when your case took place?
~NYC traveler: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Long Island Railroad, and if so, how?
GetHuman: And which of these common Long Island Railroad customer issues best describes the reason you wanted to talk to them?
(Shows ~NYC traveler a list of common Long Island Railroad problems)
~NYC traveler: "Missing item" was why I was trying to call.
~NYC traveler's review of Long Island Railroad customer service
GetHuman: So how would you sum up your experience for GetHuman's Long Island Railroad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NYC traveler: The gentleman answered my question regarding where the train would leave me off. He did not add any other info. but it was certainly adequate.
GetHuman: Let's quantify your experience contacting Long Island Railroad. On a scale of 1 to 5, how easy is it go get help on a Long Island Railroad problem?
~NYC traveler: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NYC traveler: I'd give them a one out of five on communication.
GetHuman: And what about Long Island Railroad's ability to quickly and effectively address your problem?
~NYC traveler: For that I would say two out of five.
GetHuman: And finally- any advice for other Long Island Railroad customers?
~NYC traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Long Island Railroad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NYC traveler taken from his Long Island Railroad customer service problem that occurred on November 19th, 2017.