Terrible customer service. Lord Abbett fails t...

A Lord Abbett customer review by GetHuman user ~Disappointed customer from November 5th, 2017

Background on ~Disappointed customer's case

GetHuman: ~Disappointed customer - can you tell our other Lord Abbett customers when your case took place?
~Disappointed customer: Yeah. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Lord Abbett, and if so, how?
~Disappointed customer: I used the 800-821-5129 number I found for on the GetHuman Lord Abbett customer phone number page I was on: Lord Abbett Customer Service Phone Number
GetHuman: And which of these common Lord Abbett customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common Lord Abbett problems)
~Disappointed customer: "Get financial advice" was why I was trying to call.

~Disappointed customer's review of Lord Abbett customer service

GetHuman: So how would you sum up your experience for GetHuman's Lord Abbett customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: Terrible customer service. Lord Abbett fails to follow customer instructions even after repeated calls* requests Medallion Signature Guarantees where Medallion says it's not appropriate* doesn't do what they say they're going to do.
GetHuman: Let's quantify your experience contacting Lord Abbett. On a scale of 1 to 5, how easy is it go get help on a Lord Abbett problem?
~Disappointed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a four out of five on communication.
GetHuman: And what about Lord Abbett's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Lord Abbett customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Lord Abbett to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his Lord Abbett customer service problem that occurred on October 27th, 2017.

Lord Abbett

3.00 of 5 stars | 1 reviews

~Disappointed customer's Lord Abbett Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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