Los Angeles Department of Water & Power: Can't get power switch on at our new home becau...
A Los Angeles Department of Water & Power customer review by GetHuman user ~mrsp from November 17th, 2017
Background on ~mrsp's case
GetHuman: ~mrsp - can you tell our other Los Angeles Department of Water & Power customers when your case took place?
~mrsp: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Los Angeles Department of Water & Power, and if so, how?
GetHuman: And which of these common Los Angeles Department of Water & Power customer issues best describes the reason you wanted to talk to them?
(Shows ~mrsp a list of common Los Angeles Department of Water & Power problems)
~mrsp: "Setup service" was why I was trying to call.
~mrsp's review of Los Angeles Department of Water & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Department of Water & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mrsp: Can't get power switch on at our new home because of a computer upgrade. Waited ** minutes to get through to a human who was nice and apologetic but ultimately her hands were tied. Tried for * days to get through - sadly with a ** month old baby I don't have time to sit on hold. Tried to schedule the switch on online and it didn't work.
GetHuman: Let's quantify your experience contacting Los Angeles Department of Water & Power. On a scale of 1 to 5, how easy is it go get help on a Los Angeles Department of Water & Power problem?
~mrsp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mrsp: I'd give them a one out of five on communication.
GetHuman: And what about Los Angeles Department of Water & Power's ability to quickly and effectively address your problem?
~mrsp: For that I would say two out of five.
GetHuman: And finally- any advice for other Los Angeles Department of Water & Power customers?
~mrsp: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Department of Water & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mrsp taken from his Los Angeles Department of Water & Power customer service problem that occurred on November 16th, 2017.