Los Angeles Department of Water & Power: this is the worst system I have ever encountere...
A Los Angeles Department of Water & Power customer review by GetHuman user GetHuman-430845 from November 22nd, 2017
Background on GetHuman-430845's case
GetHuman: GetHuman-430845 - can you tell our other Los Angeles Department of Water & Power customers when your case took place?
GetHuman-430845: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Los Angeles Department of Water & Power, and if so, how?
GetHuman: And which of these common Los Angeles Department of Water & Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430845 a list of common Los Angeles Department of Water & Power problems)
GetHuman-430845: "Cancel service" was why I was trying to call.
GetHuman-430845's review of Los Angeles Department of Water & Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Los Angeles Department of Water & Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430845: this is the worst system I have ever encountered and it is horrifying to know that nobody is there when we need them. What would we do in a real emergency? Ridiculous DWP system. The city needs to corect this situation.
GetHuman: Let's quantify your experience contacting Los Angeles Department of Water & Power. On a scale of 1 to 5, how easy is it go get help on a Los Angeles Department of Water & Power problem?
GetHuman-430845: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430845: I'd give them a three out of five on communication.
GetHuman: And what about Los Angeles Department of Water & Power's ability to quickly and effectively address your problem?
GetHuman-430845: For that I would say four out of five.
GetHuman: And finally- any advice for other Los Angeles Department of Water & Power customers?
GetHuman-430845: Call them early in the day or late. Don't forget any personal or account information you might need for Los Angeles Department of Water & Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430845 taken from his Los Angeles Department of Water & Power customer service problem that occurred on November 14th, 2017.